Systems Operations Lead

The Systems Operations Lead serves as the operational control point for the production environment, proactively monitoring nightly batch cycles and system health to prevent business-impacting incidents. This role involves continuous analysis of signals across platforms like ServiceNow and Splunk, correlating incident trends to detect anomalies, and ensuring timely communication with stakeholders regarding system stability. The individual acts decisively to initiate incident management, engage support teams, and drive root cause analysis while maintaining strict governance over messaging and escalation protocols.