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Systems Specialist Lead, Data Foundations at Salesforce - ApplyBlast

Systems Specialist Lead, Data Foundations

Salesforce

14 days ago

5.0 on Glassdoor

Dublin, County Dublin, Ireland

Onsite

Full Time

Senior

0 applicants

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About this role

The Systems Specialist Lead, Data Foundations serves as the go-to expert for escalations and frontline incident response across Salesforce's enterprise data and analytics platforms. This role involves leading incident swarms with reliability engineers, defining escalation models, and driving process improvements to enhance platform stability and customer satisfaction. The position requires mentoring analysts, managing vendor relationships, and ensuring compliance with security and operational standards.

Responsibilities

Own escalation model and lead frontline incident response across enterprise platforms
Analyze escalation trends and drive reliability improvements through root cause analysis
Mentor analysts and define process engineering standards for support operations

Skills

Qualifications

Salesforce Administrator (ADM-201)Advanced Administrator (ADM-211)Platform Developer I

About Salesforce

salesforce.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1996

View Profile

Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.

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