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T3 - Analyst Customer Service at Alight Solutions - ApplyBlast

T3 - Analyst Customer Service

Alight Solutions

4 months ago

3.2 on Glassdoor

Gurgaon, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The Analyst – Operations role focuses on delivering timely and accurate customer service through phone and web chat channels for Full Case Management. Employees utilize tools and client plans to drive first-call resolution while ensuring adherence to service level agreements. The position requires effective communication of complex provisions to help participants make informed decisions.

Responsibilities

Answer customer calls with a focus on satisfaction
Review claims and take required actions
Articulate complex client plans in simplified manner
Maintain defined quality standards on calls
Ensure team and client level targets are met

Skills

Qualifications

Bachelor's Degree4-6 years International Customer Service ExperienceVoice Communication Experience

About Alight Solutions

alight.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

View Profile

Alight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.