PALO IT
This role provides advanced technical support to customers and partners, handling escalations from frontline and Tier 2 teams to resolve complex post-sales concerns. The position involves troubleshooting, root cause analysis, and collaborating with multi-functional teams to ensure timely issue resolution and maintain secure environments. It requires strong analytical skills and the ability to communicate technical details effectively to both technical and non-technical audiences.
Headquarters
Santa Clara, California, United States
Company Size
10001+ employees
Founded
2005
Palo Alto Networks is a global cybersecurity leader that delivers integrated security platforms to prevent cyberattacks across networks, cloud environments, and endpoints. Its portfolio includes next‑generation firewalls, cloud‑native security (Prisma Cloud), AI‑driven detection and response (Cortex), and Zero Trust networking and secure access solutions for hybrid workforces. The company combines hardware and software with threat intelligence, consulting, managed services, and training to help CISOs, SOCs, cloud architects and network teams automate and scale security operations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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PALO IT didn’t post a salary, so this is our estimate from similar listings.