TAG Mid-Level IT Administrator

The TAG Mid-Level IT Administrator operates the day-to-day help desk for kit users, delivers end-user training on managed attribution and secure communications procedures, and performs advanced troubleshooting across devices, VPNs, and isolation technologies. The role involves supporting device onboarding, imaging, and configuration using Microsoft Device Management tools while maintaining serialized inventory and chain of custody logs. This position requires an active SECRET clearance and focuses on providing Tier 1/2 support for laptops, tablets, and secure communication equipment.