TC ITS Service Management Analyst

The TC ITS Service Management Analyst serves as a system administrator and subject matter expert for the ITSM Management Tool, supporting the development, maintenance, and improvement of core ITSM processes. This role involves analyzing and reporting on Key Performance Indicators (KPIs), facilitating stakeholder meetings, and ensuring compliance with ITSM best practices. The position requires close collaboration with senior analysts to drive continuous process improvement and deliver customer solutions.