Técnico/a De Soporte A Incidencias
Acciona(25 days ago)
About this role
A Técnico/a de Soporte a Incidencias at ACCIONA Infraestructuras provides first-level support for ICT services, diagnosing, tracking and resolving incidents and requests to ensure operational continuity and high user satisfaction. The role acts as the initial contact point, escalating complex issues to specialist teams and maintaining the incident register and knowledge base.
Required Skills
- Incident Management
- Troubleshooting
- ITIL
- Escalation
- Communication
- Documentation
- Monitoring
- Testing
- Teamwork
- Problem Solving
Qualifications
- Degree in Computer Science, Telecommunications, Mathematics or Related
- ITIL Foundation (valued)
- B2 English
About Acciona
acciona.comAt ACCIONA we offer sustainable solutions to the most urgent challenges facing the planet, such as global warming, energy needs and water shortages
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