Team 16 Team Lead Onsite (Sacramento, CA)

Intelligent Technical Solutions(1 month ago)

Sacramento, CAOnsiteFull TimeManager$60,700 - $72,500Operations

About this role

The Team Lead is a frontline supervisory role within the Operations/ITS organization that serves as the primary contact between technicians and senior leadership. The position provides operational insight to Service Managers and the Director and supports maintaining service quality and client satisfaction. The role is onsite and includes participation in after-hours and weekend on-call rotations.

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Required Skills

Team Leadership
Escalation Management
Customer Satisfaction
Performance Monitoring
Resource Utilization
Conflict Resolution
Coaching
Meeting Facilitation
Process Improvement
On-Call Support

+12 more

Qualifications

Valid Driver's License
Vehicle Insurance
Access To Vehicle

About Intelligent Technical Solutions

itsasap.com

Intelligent Technical Solutions (ITS) is a managed IT services provider offering IT support, cybersecurity, and compliance services in San Francisco, Las Vegas, Detroit and beyond. They deliver proactive managed IT, help desk, cloud and network management, and security solutions to reduce downtime and help organizations meet regulatory requirements. ITS emphasizes rapid response, continuous monitoring, and expert guidance to simplify IT management for businesses. Their services target organizations seeking outsourced IT operations, stronger security posture, and compliance support.

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