Team Coach, Rider Support

Domino Data Lab(6 days ago)

HybridFull TimeMedior$50,180 - $62,730Safety and Customer Care

About this role

The SCC Team Coach at Lyft supports Safety and Customer Care operations by partnering with leadership to monitor agent and ticket performance, analyze data, and support initiatives that improve customer outcomes. The role requires becoming a subject-matter expert for a customer segment and helping refine policies, processes, and training to elevate the agent and customer experience.

View Original Listing

Required Skills

Quality Audits
Data Analysis
Root Cause
Coaching
Training
Process Improvement
Ticketing
Presentation
JIRA

About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.