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Team Coordinator at Unisys - ApplyBlast

Team Coordinator

Unisys

4 days ago

3.5 on Glassdoor

Budapest, Budapest, Hungary

Hybrid

Full Time

Senior

0 applicants

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About this role

The Team Coordinator supports the Service Desk Supervisor in enhancing team performance, technical knowledge, and service quality while acting as a senior point of contact for agents. This role involves handling escalations, monitoring service level agreements, and providing coaching and mentoring to Service Desk agents. The position also requires contributing to process improvements and ensuring timely resolution of tickets and service requests.

Responsibilities

Support the Service Desk Supervisor in improving team performance and service quality
Monitor call and ticket quality while analyzing performance to identify training needs
Handle escalations and provide advanced technical and procedural support to agents

Skills

About Unisys

unisys.com

Headquarters

Blue Bell, Pennsylvania, United States

Company Size

10001+ employees

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Unisys is a global technology solutions company offering services across artificial intelligence, cloud and applications, cybersecurity, digital workplace, and enterprise computing. The company provides consulting, managed services, and technology solutions to clients across industries including financial services, healthcare, public sector, and manufacturing. Unisys helps organizations modernize IT infrastructure, secure digital assets, and drive business transformation through innovation.