Team Head, Risk and Service Quality
UOB(3 months ago)
About this role
Manager-level position in UOB's Customer Service function responsible for overseeing contact centre quality and standards. The role focuses on maintaining a service-wide quality assurance framework, improving customer satisfaction metrics, and serving as the primary liaison for compliance and audit matters related to the call centre.
Required Skills
- Quality Assurance
- Team Management
- Leadership
- Customer Service
- Data Analysis
- NPS Analysis
- Compliance
- Audit
- Technical Writing
- Database Management
+3 more
Qualifications
- Recognized Degree
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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