Team Lead, Community Defense

DoorDash Mexico(19 days ago)

Tempe, AZOnsiteFull TimeManager$102,152 - $135,331 (estimated)Trust and Safety

About this role

A Team Lead on the Community Defense team at DoorDash oversees frontline agents working on background checks, inbound appeals, and screening-related functions to protect the experience of Customers, Merchants, and Dashers. The role supports Trust & Safety objectives by improving operational quality and scaling team processes as DoorDash grows. This position is based in Tempe, AZ and reports to a Supervisor of Community Defense.

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Required Skills

Leadership
People Management
Process Improvement
Data Analysis
Adjudications
Casework
Salesforce
Excel
Google Sheets

Qualifications

Bachelor's Degree

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.