Team Lead, Contact Centre
CHIP Reverse Mortgage(1 month ago)
About this role
The Team Lead, Contact Centre is a leadership development position at HomeEquity Bank intended for high-performing internal employees. The role supports the contact centre function and acts as a key partner and backup to the Contact Centre Manager while helping develop team capability. It is based within a bank that specializes in reverse mortgages for homeowners aged 55 and up and operates in a hybrid work environment.
Required Skills
- KPI Analysis
- Quality Assurance
- Change Management
- Communication
- Coaching
- CRM
- Reporting
- Time Management
- Compliance
Qualifications
- Post-Secondary Education in Business
- Background Check
About CHIP Reverse Mortgage
chip.caCHIP Reverse Mortgage from HomeEquity Bank is Canada’s top provider of reverse mortgages. Request your free estimate today!
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