Team Lead, Digital Channels
Enbridge(29 days ago)
About this role
The Team Lead Digital Channels at Enbridge is a leadership role focused on overseeing digital channel strategy and delivery for customer-facing platforms across web, mobile, IVR and chat across Canadian and U.S. markets. The position serves as a senior point of contact between digital, operations, IT, regulatory and vendor partners to support Enbridge’s digital transformation and customer experience goals.
Required Skills
- Digital Channels
- Product Ownership
- Business Analysis
- Roadmap Prioritization
- Agile Delivery
- Vendor Management
- IVR Design
- Chatbots
- A/B Testing
- Analytics
+4 more
Qualifications
- Associate's Degree
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