ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Team Lead for NATO Project at Thales - ApplyBlast

Team Lead for NATO Project

Thales

3 months ago

4.0 on Glassdoor

Bucharest, Romania

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

As a Team Leader for Level 3 and Level 2 support, you will oversee a team delivering high-quality technical support to clients while ensuring seamless service delivery and SLA compliance. The role involves coordinating with cross-functional teams, monitoring service performance through daily dashboards, and driving continuous improvement in operational processes. You will also manage NOC supervision, handle escalations with engineering teams, and contribute to change advisory boards to maintain operational excellence.

Responsibilities

Oversee Level 3 and Level 2 support teams to ensure high-quality technical delivery
Monitor service performance and maintain strict adherence to service level agreements
Coordinate with engineering teams to manage escalations and implement process improvements
Supervise NOC operations and communicate technical evolutions and security instructions
Develop coaching plans and metrics to drive continuous team and service improvement

Skills

Qualifications

ITIL V4 Foundation Certification

About Thales

thalesgroup.com

Headquarters

Meudon, Île-De-France, France

Company Size

10001+ employees

View Profile

From Aerospace, Space, Defence to Security & Transportation, Thales helps its customers to create a safer world by giving them the tools they need to perform critical tasks