Team Lead (French/English Bilingual)
Intouchcx
About this role
A Team Lead bilingual in French and English overseeing customer service representatives, focused on maintaining quality service, managing performance, and fostering team development. The role requires operational knowledge and collaboration across departments to ensure customer satisfaction and business success.
Skills
About Intouchcx
intouchcx.comIntouchCX is a global BPO and customer experience provider that delivers outsourced contact center services and dedicated agents for brands. It combines purpose-built AI and advanced technology with customized strategies to provide omnichannel customer support and improve operational efficiency. Positioning itself as a growth partner for innovative companies, IntouchCX scales customer engagement through analytics, workforce solutions, and tailored programs across channels and geographies.
About Intouchcx
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Intouchcx.
Salary
$40k – $50k
per year
More jobs at Intouchcx
Similar Jobs
Remote French - English Bilingual Agent
Datamark, Inc.
Pipeline - Bilingual Order Management Specialist (English & French)
Smith & Nephew
Remote Bilingual Customer Support (French/English) - Music Streaming
ModSquad, Inc.
Customer Service Specialist - Mobility (Bilingual-French/English)
WEX
Associate, Corporate Card Services - Bilingual (English & French)
BMO
Customer Service Representative (Bilingual: French/English) Remote
CNX