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© All Rights Reserved. ApplyBlast.com
Flywire
The Team Lead, Payment Experience, Americas (Customer Support) role at Flywire involves leading the regional Payment Experience team to deliver exceptional payer support and drive process optimization. This position serves as the primary escalation point for complex payment issues, leveraging data and customer insights to enhance the overall payer experience. The role requires close collaboration with global teams to manage daily operations, support team development, and ensure seamless payment solutions across the Americas.
Headquarters
Boston, Massachusetts, United States
Company Size
1001-5000 employees
Founded
2011
Flywire is a global payments and software company that helps institutions and businesses collect, reconcile, and settle cross-border and domestic payments. Its platform supports many local payment methods and currencies, automates receivables workflows and reconciliation, and provides integrations, reporting and compliance tools. Flywire specializes in sectors with complex payment flows—education (tuition), healthcare (patient billing), travel and enterprise billers—improving payer experience while reducing administrative overhead and days sales outstanding. The company combines a global payments network, localized support, and enterprise-grade security to simplify billing and collections.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Flywire.