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© All Rights Reserved. ApplyBlast.com
Intouchcx
A Team Lead (Supervisor) at this contact center directs Customer Service Representatives, ensuring high-quality service delivery and operational efficiency across shifts. The role involves managing team performance against KPIs, coaching staff for development, and collaborating with cross-functional teams to resolve issues and improve business outcomes. This position requires deep product knowledge and the ability to analyze data to identify root causes for underperforming areas while motivating the team to meet desired outcomes.
IntouchCX is a global BPO and customer experience provider that delivers outsourced contact center services and dedicated agents for brands. It combines purpose-built AI and advanced technology with customized strategies to provide omnichannel customer support and improve operational efficiency. Positioning itself as a growth partner for innovative companies, IntouchCX scales customer engagement through analytics, workforce solutions, and tailored programs across channels and geographies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Intouchcx.
5% below the average for this role