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Team Lead, Support Technician at Palmetto Clean Technology - ApplyBlast

Team Lead, Support Technician

Palmetto Clean Technology

3 months ago

Charlotte, North Carolina, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Team Lead, Support Technician oversees daily IT support operations for approximately 700 employees and contractors, mentoring a team of Support Technicians while ensuring high-quality service and SLA adherence. The role also drives AI-driven automation and process improvements to scale support, manages vendor relationships, and collaborates with cross‑functional stakeholders on onboarding, offboarding, and system initiatives.

Responsibilities

Lead and mentor a team of Support Technicians
Oversee daily ticket queue operations and ensure SLA adherence
Champion AI‑driven automation to scale IT support

Skills

Qualifications

Google Workspace certificationMicrosoft certificationITIL certification

About Palmetto Clean Technology

palmetto.com

Palmetto is a consumer-focused clean energy company that helps homeowners save on electricity by designing, financing, and installing residential solar systems, battery storage, and other clean technologies. It provides end-to-end services — site design, permitting, professional installation, monitoring and long‑term system support — plus financing options to make solar affordable. Palmetto also offers a mobile app for energy monitoring, rewards and account management, positioning itself as a trusted partner for customers transitioning to clean energy. The company emphasizes ease, savings, and ongoing service to simplify going solar.