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Team Leader (Catalan-speaking) - Remote AV01 at Concentrix - ApplyBlast

Team Leader (Catalan-speaking) - Remote AV01

Concentrix

11 days ago

3.3 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Team Leader role involves leading and motivating a team of Customer Service Advisors to achieve performance targets while ensuring excellent customer experiences. The position requires monitoring team performance, providing coaching and feedback, and managing daily operations to drive results. This role focuses on developing talent and supporting the team's growth through training and performance reviews.

Responsibilities

Lead and motivate customer service teams to achieve performance targets
Monitor team performance and customer satisfaction KPIs
Provide coaching and conduct performance reviews

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.