Team Leader - Concentrix Cisco Project
Philip Morris International(13 days ago)
About this role
The Team Leader - Concentrix Cisco Project oversees the daily operations of call center associates, ensuring performance metrics are met through coaching and supervision. The role involves managing team performance, handling escalations, and facilitating communication within the team in a hybrid work environment.
Required Skills
- Coaching
- Performance Management
- Call Center
- Customer Service
- KPIs
- Supervision
- Communication
- Team Leadership
- Escalation Handling
- Stakeholder Management
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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