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Team Leader for German market at Cross Border Talents - ApplyBlast

Team Leader for German market

Cross Border Talents

1 month ago

Bucharest, Bucharest, Romania

Hybrid

Full Time

Manager

0 applicants

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About this role

The Team Leader for German market will lead a dynamic team of up to 15 associates to deliver exceptional customer service across email, voice, and chat channels for premium clients in the travel, transportation, and hospitality sectors. This role involves overseeing daily operations, coaching agents and supervisors, and ensuring the team meets client expectations and service level agreements. The position requires a blend of operational KPI management and a people-focused leadership approach to foster team growth and well-being.

Responsibilities

Lead and mentor a team of up to 15 contact center representatives
Oversee daily operations and ensure SLAs are met for premium support
Coach agents and supervisors to foster teamwork and individual growth

Skills

About Cross Border Talents

cbtalents.com

Headquarters

Lisbon, Portugal

Company Size

201-500 employees

Founded

2013

View Profile

Cross Border Talents is a specialist recruitment consultancy dedicated to connecting businesses with hard-to-find candidates and job opportunities globally. With an emphasis on international recruitment, the company serves as a valuable partner for organizations seeking talent across various sectors. Their expertise in navigating the complexities of global hiring helps streamline the recruitment process for both employers and job seekers.