Team Leader - Mandarin

Philip Morris International(7 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeManager$92,750 - $123,249 (estimated)Operations

About this role

The Team Leader, Operations is responsible for the daily supervision of a call center team, ensuring that performance metrics are met through effective coaching and support. This role requires the ability to motivate team members, manage escalated customer interactions, and contribute to team development and morale.

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Required Skills

Team Supervision
Performance Coaching
Escalated Issue Resolution
KPI Management
Communication Skills

Qualifications

Associate's degree in related field
2-4 years of relevant experience

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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