Team Leader, Operations (bilingual)

Philip Morris International(10 months ago)

Dominican Republic, Santo Domingo, Dominican RepublicOnsiteFull TimeManager$83,710 - $111,776 (estimated)Operations

About this role

The Team Leader, Operations is responsible for overseeing the daily activities of a group of call center agents, ensuring that performance metrics are met through effective coaching and motivation. This role involves managing a team, addressing performance issues, and facilitating communication to maintain high service standards and employee engagement.

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Required Skills

Team Management
Coaching
Performance Metrics
Microsoft Office
Power BI

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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