Team Leader - Operations (Vietnamese)

Philip Morris International(1 year ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeManager$109,762 - $144,542 (estimated)Operations

About this role

The Team Leader, Operations manages the daily activities of a call center team, ensuring that performance metrics are met while providing coaching and motivation to team members. This position is key in overseeing work processes, handling escalated customer issues, and promoting a positive work environment aligned with company values.

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Required Skills

Coaching
Performance Management
Team Leadership
Communication

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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