Team Leader, Operations
Philip Morris International(1 month ago)
About this role
The Team Leader, Operations at Concentrix oversees a group of call center associates, ensuring high performance and adherence to company policies. This role involves coaching team members, addressing performance issues, and ensuring customer service meets contractual Key Performance Indicators (KPIs).
Required Skills
- Coaching
- Performance Management
- Customer Service
- Communication
- Team Leadership
Qualifications
- Associate's Degree
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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