Team Leader, Operations

Philip Morris International(25 days ago)

Cyberjaya, MalaysiaOnsiteFull TimeManager$103,258 - $136,716 (estimated)Operations

About this role

The Team Leader, Operations supervises a group of call center associates as a first-line manager responsible for team performance, adherence to policies, and supporting service delivery. The role focuses on staff development, coaching, and serving as an escalation point to help meet contractual KPIs and quality standards.

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Required Skills

Coaching
Performance Management
Attendance Monitoring
Escalation Handling
KPI Monitoring
Communication
Team Leadership
Scheduling
Mentoring
English

+1 more

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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