Team Leader, Operations
Philip Morris International(26 days ago)
About this role
The Team Leader, Operations at Concentrix is a frontline manager based in Makati City who leads a group of call center associates and supports site-level program delivery. The role focuses on driving team performance, implementing management policies, and serving as a point of escalation between associates and senior management.
Required Skills
- Coaching
- Performance Management
- Team Leadership
- Call Escalation
- KPI Monitoring
- Scheduling
- Communication
- Time Management
Qualifications
- Associate's Degree
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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