Team Leader, Operations
Philip Morris International(1 day ago)
About this role
The Team Leader, Operations oversees the daily activities of call center associates, ensuring performance metrics and service quality are met. The role involves coaching, motivating, supervising, and managing team performance and compliance while aligning with organizational policies and goals.
Required Skills
- Coaching
- Customer Service
- Team Leadership
- Performance Management
- Communication
- Problem Solving
- Time Management
- Mentoring
- Conflict Resolution
- Training
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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