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Team Leader, Operations at Concentrix - ApplyBlast

Team Leader, Operations

Concentrix

4 months ago

3.3 on Glassdoor

Bangalore, India

Onsite

Full Time

Senior

0 applicants

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About this role

Concentrix is seeking a Team Leader, Operations to manage a team of 20 Fin Crime analysts focused on resolving money laundering and fraud investigation issues. The role involves coaching staff, ensuring compliance with internal and client information security guidelines, and driving performance against SLAs and KPIs. The successful candidate will act as a key point of contact for client stakeholders to implement process improvements and handle escalated service complaints related to Financial Investigations Unit cases.

Responsibilities

Manage a team of 20 Fin Crime analysts to resolve fraud issues
Ensure program adherence to client and internal InfoSec compliance guidelines
Provide coaching and monitoring to ensure consistent high-performance delivery
Resolve L1 escalations and manage service complaints for financial investigations
Drive team performance and accountability in delivering SLAs and KPIs

Skills

Qualifications

Graduate Degree

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.