Team Leader Rappi
CNX
About this role
The Team Leader, Operations supervises a team of call center associates and is accountable for achieving service and performance targets. The role focuses on coaching, monitoring attendance and performance, handling escalations, and ensuring adherence to policies and KPIs. This is a full-time onsite managerial position based in Lima supporting day-to-day call center operations.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$84k – $113k
per year