Team Leader Rappi

Philip Morris International(7 months ago)

Independencia, Peru, Lima, PeruOnsiteFull TimeManager$84,205 - $112,632 (estimated)Operations

About this role

The Team Leader, Operations supervises a team of call center associates and is accountable for achieving service and performance targets. The role focuses on coaching, monitoring attendance and performance, handling escalations, and ensuring adherence to policies and KPIs. This is a full-time onsite managerial position based in Lima supporting day-to-day call center operations.

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Required Skills

Team Leadership
Coaching
Performance Management
Attendance Monitoring
KPI Management
Escalation Handling
Communication
Meeting Facilitation
Policy Compliance
Mentoring

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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