Team Leader
CBE Group(1 year ago)
About this role
The Team Leader - VZ Fraud PH leads a group of collectors in a high‑volume call center, overseeing daily operations, performance metrics, and staff development. The role focuses on coaching, compliance, and driving results to meet client and company objectives.
Required Skills
- Leadership
- Coaching
- Performance Management
- Call Monitoring
- KPI Management
- Quality Assurance
- Compliance
- Scheduling
- Staff Development
- Process Improvement
+7 more
Qualifications
- Bachelor's Degree
About CBE Group
cbegroup.comCBE Group offers comprehensive debt collection, and compliance services to optimize financial performance and customer engagement.
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