Team Leader
Philip Morris International(1 month ago)
About this role
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring that performance metrics are met through effective coaching and accountability. This managerial role involves overseeing team activities, managing employee performance, and addressing escalated customer issues to maintain service standards.
Required Skills
- Team Supervision
- Coaching
- Performance Management
- Customer Service
- Team Communication
Qualifications
- Associate's Degree
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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