Team Leader

Philip Morris International(1 month ago)

Bengaluru, IndiaOnsiteFull TimeJunior$59,210 - $79,314 (estimated)Operations

About this role

The Team Leader, Operations oversees the daily functions of a call center team, focusing on coaching, motivation, and accountability to achieve performance metrics. This role is integral in providing feedback, mentoring team members, and ensuring the quality of service meets customer expectations in alignment with business goals.

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Required Skills

Coaching
Performance Management
Communication
Team Leadership
Problem Solving

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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