Team Leader
Philip Morris International(1 month ago)
About this role
The Team Leader, Operations at Concentrix oversees the daily management of call center associates, ensuring performance metrics are achieved through effective coaching and motivation. This role is pivotal in fostering strong relationships within the team, addressing customer-related queries, and driving continuous improvement initiatives to enhance service quality and employee engagement.
Required Skills
- Team Management
- Performance Metrics
- Coaching
- Employee Engagement
- Customer Service
Qualifications
- Associate's Degree
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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