Team Leader

Philip Morris International(1 year ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeManager$81,088 - $108,634 (estimated)Operations

About this role

A Team Leader, Operations at Concentrix leads a call center team and acts as the first-level manager between associates and higher management. The role focuses on ensuring team alignment with company policies and service standards while supporting team development and performance accountability.

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Required Skills

Team Leadership
Coaching
Performance Management
Communication
Escalation Handling
Attendance Monitoring
KPI Management
Training
Mentoring

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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