Team Leader
Philip Morris International(11 days ago)
About this role
The Team Leader role involves supervising call center associates, managing team performance, and ensuring customer service quality. The position includes coaching, communication, and operational management to meet organizational metrics and goals.
Required Skills
- Coaching
- Communication
- Team Management
- Customer Service
- Performance Monitoring
- Leadership
- Problem Solving
- Time Management
- Mentoring
- Conflict Resolution
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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