Team Leader
Philip Morris International(9 days ago)
About this role
The Team Leader, Operations oversees the daily activities of call center associates, ensuring performance targets are met through coaching, motivation, and effective supervision. They handle team management, performance monitoring, escalation resolution, and foster communication within the team. The role emphasizes leadership in a call center environment to maintain service quality and operational efficiency.
Required Skills
- Coaching
- Supervision
- Communication
- Performance Management
- Team Leadership
- Customer Service
- Call Center Operations
- Problem Solving
- Employee Development
- Time Management
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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