Team Leader

The Team Leader role at Happen Bank provides day-to-day leadership for the Business Relationship Team, overseeing specialists across phone and non-phone workflows to drive performance and develop talent. This position focuses on coaching the team using performance data, holding them accountable to service levels, and leading by example during escalations or high-volume periods. The role involves partnering with cross-functional teams to align coverage and priorities while fostering a culture of accountability and continuous improvement.