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Team Leader at TaskUs - ApplyBlast

Team Leader

TaskUs

19 days ago

4.1 on Glassdoor

Angeles, Pampanga, Philippines

Onsite

Full Time

Medior

0 applicants

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About this role

The Team Leader role at TaskUs focuses on delivering exceptional customer experiences by managing and coaching a team of customer support agents. This position involves driving team performance to meet service level agreements and key performance indicators while acting as a liaison between the team and other departments. The role requires overseeing daily operations, handling scheduling, and addressing both operational and HR-related issues.

Responsibilities

Manage day-to-day planning and operations of the team
Coach and develop teammates to achieve SLAs and KPIs
Act as liaison between management and team members

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.