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Team Leader at Probe Group - ApplyBlast

Team Leader

Probe Group

1 day ago

Quezon City, Metro Manila, Philippines

Onsite

Full Time

Manager

0 applicants

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About this role

The Team Leader at Probe Group manages day-to-day operations and problem-solving for a team of agents to meet service level targets and deliver a superior customer experience. This role involves people management, operational oversight, call monitoring, coaching, and acting as a communication link between the team and management. The position requires strong communication, problem-solving, and critical thinking skills to drive customer satisfaction and process improvements.

Responsibilities

Manage day-to-day team operations and problem-solving to meet service level targets
Conduct call monitoring, coaching, and performance appraisals for team members
Compile performance reports and recommend product and process improvements

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.