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Team Leader at Concentrix - ApplyBlast

Team Leader

Concentrix

3 days ago

3.3 on Glassdoor

Mumbai, Maharashtra, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Team Leader, Operations oversees a Blended Operations team supporting Anti-Money Laundering (AML) processes and certification-related query handling. This role focuses on driving team performance, ensuring service delivery excellence, maintaining compliance standards, and achieving operational objectives while delivering superior customer experience. The position involves day-to-day supervision, coaching, and performance management of call center associates to meet key operational KPIs.

Responsibilities

Oversee daily operations of Blended Process team to ensure SLA adherence
Lead and mentor team of advisors to drive performance and engagement
Conduct audits and quality reviews to ensure compliance with AML guidelines

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.