Team Manager, ECM Case Management

This leadership role involves managing a team of Case Managers who support customers, beneficiaries, and their representatives through complex life events such as deceased estates, insurance claims, and financial hardship. The position focuses on fostering a high-performing, customer-focused culture while ensuring strong risk management, compliance, and operational excellence. The role requires leading through change, building stakeholder relationships, and driving continuous improvement within the Estates & Claims Management function.