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© All Rights Reserved. ApplyBlast.com
Oracle
A Customer Experience Measurement Lead at a bank oversees the design, implementation, and governance of customer experience measurement systems, including NPS® and other CX metrics. The role focuses on solving customer pain points through collaboration with cross-functional teams.
Oracle Corporation is a multinational technology company that builds enterprise software, cloud infrastructure, and engineered systems for large organizations. Best known for the Oracle Database, the company also offers a broad portfolio of enterprise applications (ERP, HCM, CX), analytics, middleware, Java, and hardware, plus Oracle Cloud Infrastructure (OCI) with SaaS, PaaS, and IaaS services. Oracle supports customers through consulting, managed services, and global technical support to migrate and modernize mission‑critical systems. Enterprises choose Oracle for its integrated stack, scalable performance, and enterprise‑grade security and reliability.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Oracle.
Oracle didn’t post a salary, so this is our estimate from similar listings.
Lead, oversee and facilitate implementation of CX policy and governance structure across bankwide products and channels. Ensure alignment and adherence of implementation with governing bodies, such as OJK and Group Customer Experience with vision to safeguard customers' trust. Responsible to lead and coordinate implementation of CX Governance Program from Group CX. Ensure implementation is monitored and follow through including improvement on identified pain points.
The Complete Banker (TCB)
Lead, oversee and facilitate implementation of CX policy and governance structure across bankwide products and channels. Ensure alignment and adherence of implementation with governing bodies, such as OJK and Group Customer Experience with vision to safeguard customers' trust. Responsible to lead and coordinate implementation of CX Governance Program from Group CX. Ensure implementation is monitored and follow through including improvement on identified pain points.
The Complete Banker (TCB)
Lead, oversee and facilitate implementation of CX policy and governance structure across bankwide products and channels. Ensure alignment and adherence of implementation with governing bodies, such as OJK and Group Customer Experience with vision to safeguard customers' trust. Responsible to lead and coordinate implementation of CX Governance Program from Group CX. Ensure implementation is monitored and follow through including improvement on identified pain points.
TCB
Lead, oversee and facilitate implementation of CX policy and governance structure across bankwide products and channels. Ensure alignment and adherence of implementation with governing bodies, such as OJK and Group Customer Experience with vision to safeguard customers' trust. Responsible to lead and coordinate implementation of CX Governance Program from Group CX. Ensure implementation is monitored and follow through including improvement on identified pain points.
TCB
Customer Experience (CX) Insights Analyst
Manulife
Lead, oversee and facilitate implementation of CX policy and governance structure across bankwide products and channels. Ensure alignment and adherence of implementation with governing bodies, such as OJK and Group Customer Experience with vision to safeguard customers' trust. Responsible to lead and coordinate implementation of CX Governance Program from Group CX. Ensure implementation is monitored and follow through including improvement on identified pain points.
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