Teamlead RTM

Philip Morris International(1 month ago)

Paramaribo, SurinameOnsiteFull TimeManager$97,435 - $129,493 (estimated)Operations

About this role

Teamlead Real-Time Management at Concentrix leads the RTM team to ensure optimal real-time operations and resource allocation for excellent customer experience. The role focuses on operational performance, collaboration with stakeholders (Operations, Capacity Management, clients), and implementing processes and tools to improve efficiency. It is based in Paramaribo and supports strategic and tactical decision-making around capacity and KPIs.

View Original Listing

Required Skills

Real-Time Management
Workforce Management
Leadership
Capacity Planning
KPI Management
Analytics
Stakeholder Management
Process Improvement
Planning Software
Microsoft Excel

Qualifications

HBO Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →