Teamleider Klant Contact Center
Alliander(1 month ago)
Arnhem, NetherlandsOnsiteFull TimeManager$68,818 - $98,302Customer Interaction (Klantinteractie) - Klein Verbruik (Liander)
Apply NowAbout this role
Teamleider KCC at Alliander leads the customer contact center for the Klein Verbruik unit, overseeing two teams (15 FTE) and the external first-line call center. The role operates within Liander’s Klantinteractie organization and contributes to management-level strategy and implementation to support customer-facing services during the energy transition. The position spans people leadership, partner management and alignment with the customer and channel strategy.
Required Skills
- Team Leadership
- Process Improvement
- Stakeholder Management
- Contract Management
- KPI Monitoring
- Reporting
- Customer Service
- Change Management
- Communication
- Coaching
Qualifications
- HBO+ work and thinking level
About Alliander
alliander.comAlliander geeft vorm aan de energietoekomst van Nederland. Wij werken aan een betrouwbare, betaalbare en bereikbare energievoorziening.
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