Teamleider Klant Contact Center

Teamleider KCC at Alliander leads the customer contact center for the Klein Verbruik unit, overseeing two teams (15 FTE) and the external first-line call center. The role operates within Liander’s Klantinteractie organization and contributes to management-level strategy and implementation to support customer-facing services during the energy transition. The position spans people leadership, partner management and alignment with the customer and channel strategy.