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TEAMS Operations & Customer Experience Associate at FIGS - ApplyBlast

TEAMS Operations & Customer Experience Associate

FIGS

3 days ago

3.6 on Glassdoor

Santa Monica, California, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The TEAMS Operations & Customer Experience Associate role focuses on delivering exceptional white-glove support and resolving issues for institutional customers, ensuring a high-quality experience throughout their journey. This position involves troubleshooting order issues, providing elevated support to VIP clients, and collaborating cross-functionally to improve processes and workflows. The associate will also contribute to developing scalable tools and FAQs as the TEAMS capability grows.

Responsibilities

Deliver white-glove customer support via email and other channels
Troubleshoot order issues and resolve customer inquiries
Identify process gaps and improve support workflows

Skills

About FIGS

wearfigs.com

Headquarters

Santa Monica, California, United States

Company Size

201-500 employees

Founded

2013

View Profile

FIGS is a health apparel brand that designs and sells modern scrubs, lab coats, and medical uniforms for healthcare professionals. Their pieces emphasize comfort, functional details and durable performance fabrics offered in a wide range of colors and fashionable styles. Sold primarily direct-to-consumer via e-commerce and through institutional partnerships, FIGS positions itself on clean design, convenience, and supporting clinicians with community and giving initiatives.