Tech Customer Support - Italian Speaker
Promethean(29 days ago)
About this role
The Technical Customer Support Representative with Italian provides first and second line technical assistance for Promethean’s bespoke software and hardware products. The role focuses on supporting customers via phone, email, and chat, ensuring prompt and accurate resolution of issues. It is based in Wroclaw and contributes to overall customer satisfaction and departmental efficiency within a global edtech organization.
Required Skills
- Customer Support
- Technical Support
- Helpdesk Operations
- Problem Solving
- Call Handling
- Email Support
- Chat Support
- Ticket Management
- KPI Management
- Customer Satisfaction
+9 more
About Promethean
prometheanworld.comPromethean is a global education-technology company that designs interactive displays and software for classrooms and workplaces. Its product portfolio pairs touchscreen ActivPanel hardware with lesson-delivery, whiteboarding, assessment and collaboration software to support teacher-led instruction, student engagement, and remote/hybrid learning. Schools, districts and organizations worldwide adopt Promethean for its integrated hardware/software ecosystem, professional development and support services that simplify interactive teaching and learning.
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