Tech Customer Support Specialist
Ideaware
About this role
A Tech Customer Support Specialist at a fast-growing SaaS company is responsible for assisting users with technical issues, guiding them through setup processes, and ensuring a seamless experience from onboarding to advanced usage. The role involves troubleshooting, live support, and creating documentation to improve customer satisfaction.
Skills
About Ideaware
ideaware.coIdeaware is a nearshore engineering talent firm that connects tech companies with vetted senior developers from Latin America who work US time zones. They deliver candidate matches in 48 hours, offer plug‑in AI Pods and remote teams to accelerate product delivery, and back placements with a 90‑day guarantee. With 15+ years of experience and 800+ developers placed with startups, Ideaware focuses on helping companies build distributed teams and ship software faster.
About Ideaware
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$94k – $125k
per year