Tech GFO - Service Delivery Coordinator
Unisys(26 days ago)
About this role
A Service Delivery Coordinator for the deskside support contract on the Australian government account responsible for overseeing the delivery of IT support services to government clients. The role serves as the primary client-facing contact for escalations and ensures service performance meets contractual SLAs. The position supports continuous improvement and reporting to maintain high customer satisfaction.
Required Skills
- Deskside Support
- IT Support
- Service Management
- SLA Management
- Escalation Management
- Troubleshooting
- Team Coordination
- Communication
- Reporting
- Customer Service
Qualifications
- ITIL
- CompTIA A+
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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